FAQs

A water access charge is a fixed annual fee that covers the cost of providing access to the water supply system. It applies regardless of how much water is used.  

Water charges generally include two components:

• Access charge – a fixed cost for connection to the system
• Usage charge – based on how much water is used

The access charge covers the availability of the service, while the usage charge reflects actual consumption.  

The proposed change introduces a system where:

• Access charges are based on the size of the water connection (pipe size)
• Larger connections will attract higher access charges
• Smaller residential connections will remain lower

This replaces the previous approach where all properties paid the same access charge.  

It depends on your connection size:

• Most residential properties (typically 20mm connections) will have a capped or set fee which will increase from $355 to $400 per annum.
• Properties with larger connections will pay more
• Usage charges will still apply separately

Your total bill will depend on both your access charge and your water use.

Larger connections are designed to deliver higher volumes of water and place greater demand on the system.
Charging based on pipe size ensures those who require more capacity contribute appropriately to maintaining the network.

No.
The access charge is not based on usage. It covers the availability of water supply services, while usage is charged separately.

Your connection size will:

• Be shown on your rates notice, or
• Be confirmed by contacting Council

You may need to quote your assessment number when enquiring.

The changes are proposed as part of the 2026–2027 financial year, with implementation staged over several years.

You may have received a letter because:

• Your property has a larger-than-standard water connection, or
• The changes may have a greater impact on your property

Council is providing direct notification to ensure you are aware and can provide feedback.  

Yes. Council welcomes community feedback through:

• Online submissions via the Your Say page
• Email, mail, or in-person submissions

Details are included in your letter or on Council’s website.  

The updated pricing structure helps:

• Ensure long-term sustainability of water services
• Support fair distribution of costs
• Maintain and improve water infrastructure for future demand