Feedback and Complaints Management Policy and Unreasonable Customer Conduct Policy
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Consultation has concluded
At the Ordinary Council Meeting held on 26 May 2021, Council resolved to place the Management of Feedback and Complaints Management Policy and Unreasonable Customer Conduct Policy on public exhibition commencing Friday 28 May 2021 and ending on Monday 21 June 2021.
The purpose of the Feedback and Complaints Management Policy is to ensure Armidale Regional Council handles all forms of feedback fairly, efficiently and effectively. Feedback includes compliments, suggestions and complaints. A complaint is an expression of dissatisfaction with Council services, staff or procedures.
The Unreasonable Customer Conduct Policy is to clearly outline Council’s procedures when dealing with unreasonable customer conduct.
Submissions are invited and must be addressed to the General Manager, Armidale Regional Council, PO Box 75A, Armidale NSW 2350 or sent by email to council@armidale.nsw.gov.au
Submissions must be received by Council no later than 10pm on Monday 21 June 2021.
Please be aware that if you make a submission, other people may have access to your comments. This may be as a result of a report to a Council meeting or as part of an application under the Government Information (Public Access) Act 2009. Also, under State legislation, any person making a submission on a Draft LEP amendment must also disclose whether they or an ‘associate’ have made a ‘reportable political donation’ or gift to a local Councillor or Council employee within the period commencing two years before any submission is made and ending when the Draft LEP is determined. Further details including disclosure forms are available on request from Council.
At the Ordinary Council Meeting held on 26 May 2021, Council resolved to place the Management of Feedback and Complaints Management Policy and Unreasonable Customer Conduct Policy on public exhibition commencing Friday 28 May 2021 and ending on Monday 21 June 2021.
The purpose of the Feedback and Complaints Management Policy is to ensure Armidale Regional Council handles all forms of feedback fairly, efficiently and effectively. Feedback includes compliments, suggestions and complaints. A complaint is an expression of dissatisfaction with Council services, staff or procedures.
The Unreasonable Customer Conduct Policy is to clearly outline Council’s procedures when dealing with unreasonable customer conduct.
Submissions are invited and must be addressed to the General Manager, Armidale Regional Council, PO Box 75A, Armidale NSW 2350 or sent by email to council@armidale.nsw.gov.au
Submissions must be received by Council no later than 10pm on Monday 21 June 2021.
Please be aware that if you make a submission, other people may have access to your comments. This may be as a result of a report to a Council meeting or as part of an application under the Government Information (Public Access) Act 2009. Also, under State legislation, any person making a submission on a Draft LEP amendment must also disclose whether they or an ‘associate’ have made a ‘reportable political donation’ or gift to a local Councillor or Council employee within the period commencing two years before any submission is made and ending when the Draft LEP is determined. Further details including disclosure forms are available on request from Council.
