Regional Infrastructure Strategy: Levels of service and perceived value

Overview
Armidale Regional Council is planning for the long‑term future of water and wastewater services across our region.
Over the next 30 years, we are looking at the infrastructure investments needed to provide safe, secure, sustainable, and affordable water and sewerage services for healthy and resilient communities, businesses, and the environment, now and into the future. This long-term plan is called our Integrated Water Cycle Management, or IWCM, Strategy and we invite you to be part of this important conversation.
Delivering this infrastructure requires careful planning and investment. Your input will help Council understand community priorities and ensure that decisions are informed, balanced, and transparent.
This will help Council understand:
Community views on service levels and infrastructure investment
Ensure community values are reflected in long‑term water planning
Balance affordability with long‑term reliability and resilience
Inform future pricing decisions and funding strategies
Assist with our ongoing advocacy to State and Federal Governments for funding support
These projects are essential to secure our water supply now and into the future and are essential to support population growth, climate resilience, public health, and environmental protection.
You are invited to participate in the consultation through:
Completing a survey on levels of service and their perceived value
Attending information sessions (where available)
Reviewing project information and providing feedback
Council recognises that water and wastewater services are essential to daily life, community wellbeing, and the long‑term prosperity of the Armidale region. By sharing your views, you are helping shape decisions that will affect our community for generations to come.
How do you value water?
Click here to answer the survey
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Submissions
As part of a trial, Council is offering a new online submission option. Community members can complete the form below to lodge their submission online. Alternatively, submissions can still be mailed to the General Manager at Armidale Regional Council, PO Box 75A, Armidale NSW 2350, or dropped off at ARC Customer Service . Please mark your submission 'Regional Infrastructure Strategy: Levels of Perceived Value'. If you do not include your residential address, your submission will be recorded as 'address unknown'.
Submissions must be received by Thursday 13 August 2026.
Please be aware that if you make a submission, other people may have access to your comments. This may be as a result of a report to a Council meeting or as part of an application under the Government Information (Public Access) Act 2009.